At Dogite.shop, we want you to be completely satisfied with your purchase. If for any reason you’re not, our return policy is designed to make the process as straightforward as possible.
Return Eligibility:
To be eligible for a return, items must be unused and in their original packaging, with all tags attached. Returns must be initiated within 30 days of the purchase date. Please note that personalized or customized items are not eligible for return.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at dogite.shop@outlook.com or call us at +44 785 2266213 to request a return authorization.
- Once your return is approved, we’ll provide you with a return shipping address and instructions.
- Package the item securely and include a copy of your original receipt.
- Ship the item back to us using your preferred shipping method.
Processing Time:
Once we receive your returned item, we will inspect it and process your return within 15 business days. Refunds will be issued to the original payment method, and please allow additional time for your bank to process the transaction.
No Cost Returns:
We offer no-cost returns for all eligible items. If you meet the return eligibility criteria, we will cover the return shipping costs.
Exchange Policy:
If you would like to exchange an item for a different size, color, or product, please initiate the return process as outlined above and specify that you would like an exchange.
Accepted Exchanges:
We accept exchanges for items that are unused and in their original packaging. Exchanges must be initiated within 30 days of the purchase date. Please note that additional shipping fees may apply for the new item.
Thank you for shopping at Dogite.shop! We appreciate your business and are here to assist you with any questions or concerns regarding your return or exchange.